State Farm® Insurance Agent Peyton Pettus

"My experience with this agency has been deeply disappointing. While the agent is incredibly responsive and attentive when it comes to upselling policies or adding new coverage, that "high-touch" service vanishes the moment a claim is involved. I recently had a car accident and found myself completely unsupported. There is a total lack of empathy and zero care for the human element of insurance. It’s clear that this office prioritizes sales over policyholder support. If you want an agent who actually helps during an emergency, not just during a sales pitch, look elsewhere."

"I had the pleasure of speaking with Cole Kearney today. I was met with enthusiasm, professionalism, friendliness, and all around a very polite and respectful man. He answered all of my questions, knew exactly what he was talking about, and knew all the ways to help. Because of him and our encounter I decided to give state farm a 2nd try with auto insurance bundled with renters when that was not my intention at all. I simply called for a quote for renters insurance and I’m so glad that I did as I made the decision to save 295$ a month all thanks to Cole. I’m beyond grateful for him and all of his help. I highly recommend giving them a call and asking for Cole Kearney!!!"

"If you need insurance, I recommend Peyton Petus with State Farm & kudos to Jackson!! They were doing a routine sales call with my wife discussing life insurance. My wife stated to them since we have added medical expenses and she is about to undergo ACL surgery, the timing isn’t greatest at the moment. They unexpectedly sent this nice gift box for her. Great customer service!"

"I would Like to applaud Mr. Sellers for his outstanding review. I believe Mr. Pettus and foremost the company he represents, State Farm are not the folks they once were. I have policies on 4 homes and 3 automobiles with this company SEVEN total policies. After someone other than myself allowed a fire to take my shop and storage building last March 3rd, I am still pretty much at ground zero as I have been constantly ignored, lied to, accused of outright deceit and insurance fraud by an adjuster Sucelli Baptist who was finally though painstaking pleas relieved from my claim. I was told in threatening terms they would be going after my friend who unwittingly started the fire.( as if this had any bearing on me) the fact that my jeans were Designer was mocked as well as accusations of removing items and claiming them as being lost in the fire. although they had the proper photos and proof sent from myself and in their possession they continued to ignore and feign ignorance but assured no problem, you have two years sir just relax. Certainly a ploy to run down the clock while stalling and not holding up their obligation to me. Although the premiums are taken ohh so timely. It has now been a year and and the structural reimbursement was depreciated from an amount no where close to rebuilding cost. the personal property has been a nightmare. Please do yourself a favor Shake their hands, Smile and let everyone know what a pleasure it is to know them. But find another insurance carrier. Don't take my word for it, Do a little research and it will be clear. Start with the Georgia department of insurance commissioners. State Farm is not your friend, I don't care how nice their employees are. I own insurance in case of loss not glad handed pushers. I give one star only because their has been one person who seems to care and it ain't Peyton PS. Please don't be a victim of the foolish investment opportunities they pitch either"

"Thank you so much Darden Campbell! You have been a help since the beginning. Getting my very first car I was nervous about insurance, but you helped me navigate it, gave me any possible discounts I could apply for, sent out my beacon very quickly, and overall a wonderful agent. Thank you!"

"Nicole was AMAZING!!!! She explained everything to me! She didn’t try to sell me anything that I didn’t need, but made sure I was covered in all areas. Thank you so much."

"We have been dealing with Peyton for several years concerning all of our insurance policies and financial planning. He and his staff are great to deal with and always feel like they are looking out for our best interest. I would highly recommend Peyton and his staff for all your insurance and financial needs!"

"Great Insurance Agency with amazing customer service! Ask for Mia!"

"Mia was prompt and professional in her follow up to insure my discussions with Peyton Pettus regarding financial planning met all my expectations."

"Mia is excellent at customer service and she always finds the answers to my questions regarding my insurance needs. I highly recommend Peyton Pettus State Farm."

"Cole was extremely helpful and I highly recommend him to anyone who is looking for new car insurance. He took the time to explain everything to me and answered all my questions and concerns."

"Anna grace is amazing, she’s always goes above and beyond, does not mind answering any questions you have. Shows great customer service skills very patient.very pleasant person"

"Prompt and Courteous !!"

"Kaedin is one of the greatest she's kind and very accurate when answering any concerns you have i really do appreciate all of her assistance😊😊😊😊😊"

"Seth is a wonderful agent! He so nice to talk to and will help you with anything you need! He also appreciates the not silence on the phone and will talk to you while he is waiting for things to load. He found an error and had it fixed within 2 days! Overall he’s a wonderful agent!"

"Cole was very helpful in helping me with setting things up!"

"Steve was very helpful in figuring out my refund of my homeowners' policy when I sold my home. He was attentive and responsive in ensuring the policy was cancelled and the refund was issued."

"Thank you Nicole for assisting me and making this much easier for me."

"Cole was super helpful and able to answer all my questions! Have always had positive experiences with Peyton Pettus SF!"

"Jennifer has always taken care of my insurance needs from cars to 4wheelers and dirt bikes. She can take care all of your insurance needs today."

"Heather is a very nice agent. She was helpful, very patient and communicative"

"Cole is nothing less then amazing and will get you exactly what you need and do everything he can to make sure everything suites your needs."

"Absolute Frauds. When we were referred to them we definitely expected a higher level professional experience. This is not what this firm is about. I am a very successful business owner myself and I honesty never leave negative reviews. I own a structural engineering firm and trust when I say we know lot about liabilities in our field of work. We have 4 vehicle policies, 2 life insurance policies, and even one of our homeowner policies with them, and believe me when I say this their loyalty is non existent. They were helpful and seemed professional at first, but once we were involved w a fraudulent claim incident against one of our company vehicles us they jumped ship and sided w the perpetrators that were involved. They completely went against the State Troopers report , Zero at fault tickets were issued, the Trooper involved even said this was a targeted claim and that we should call them immediately and report the fraudulent situation, as they have the power to decline the incident in these type of no fault situations , however instead they chose to file the claim against us anyways and side w the perpetrators .We literally pay them 12k a year to protect us against these types of situations. Christin , the manager of the location that we dealt with is extremely unknowledgeable and very unprofessional. She won’t even pick up the phone , will only text back. We will be pursuing legal representation to have our issue resolved at this point. If you’re shopping insurance stay far far away from the Peyton Pettis State Farm firm. Horrible customer service in our experience, zero accountability, and zero integrity. We were truly misled when we were referred to them unfortunately."

"Great and very knowledgeable."

"I have only great things to say about Steve Delaigle & the staff at Peyton Pettus State Farm Insurance. Their communication is very personable, friendly & helpful. Not just mail/emails, but phone calls to talk & be sure we are happy & see if we have questions or concerns once every 6 months. Steve & staff have listened, offered suggestions, effectively explained things and have never pressured or intimidated us. Thank you!"